Front Desk

As a medical receptionist you will complete administrative work and customer service. You’ll typically greet patients, enter data, answer the phone, and clerical work. Throughout the day, you’ll interact with patients, their loved ones, and others who call or visit the office, like salespeople, vendors, and insurance companies.  

Duties and tasks:

  • Greeting patients and their loved ones when they come for appointments
  • Answering phone calls and emails from patients
  • Maintaining an office schedule for other staff members
  • Filing medical records and other documents
  • Keeping the front desk or office organized and running smoothly
  • Scheduling appointments and follow-ups for patients
  • Calling or texting patients to remind them of their appointments
  • Using a computer, medical office software, and other technology to keep information organized and up-to-date
  • Processing payments from patients
  • Assisting patients with filling out forms and answering their questions
  • Transcribing notes from doctors
  • Keeping the waiting and reception areas clean and inviting
  • Contacting insurance companies
  • Maintaining a working relationship with the medical receptionists at other medical offices or departments

Skills Required

  • Comfortable using computers, including email, scheduling programs, medical office software, and databases
  • Proficiency in Microsoft Office
  • Data entry
  • Insurance Verification
  • Appointment setting and scheduling
  • Written and oral communication
  • Professionalism 
  • Management of records, both physically and electronically   

Application Form